MARKET AND INVESTMENT RISK
Money Metals Exchange and its staff do not act as personal investment advisors. Nor do we advise about or advocate the purchase or sale of any regulated security, listed on any exchange or otherwise, for any specific individual. Readers and customers should be aware that precious metals markets have inherent risks, are volatile, and are affected by economic conditions, political events, and speculative activities. There is no guarantee of future profits. You are responsible for your decisions, and they should be made in consultation with your own advisors. By purchasing or selling precious metals products through Money Metals, you understand our company is not responsible for any losses caused by your decisions, nor do we have any claim to any market gains you may enjoy. This Website is provided “as is,” and Money Metals disclaims all warranties (express or implied) and any and all responsibility or liability for the accuracy, legality, reliability, or availability of any content on the Website.
All commentary and analysis contained within Money Metals' emails, publications, podcasts, and Website are provided for general educational purposes only. In no event is this information tailored to the specific needs of any person or group, and it does not constitute investment advice.
RETURNS AND REFUNDS
Your satisfaction of product quality is guaranteed on all orders. If you are not satisfied, you have 3 days after receipt of shipment to notify our customer service team at 1-800-800-1865 of your dissatisfaction. The decision to refund or replace your item will be at the sole discretion of Money Metals Exchange. Original shipping and handling charges are non-refundable. Returned items will be subject to the customer paying return shipping and product value losses, if any. Credit card orders are subject to a 5% restocking fee. All items must be returned in original packaging. In the case of a request for an exchange, Money Metals Exchange expressly reserves the right, in its sole and absolute discretion, to find an acceptable replacement or refund your money should an acceptable replacement be unavailable. In the event the carrier (USPS, UPS, or Fed Ex, etc.) attempts to deliver to you a damaged package, you should refuse to accept delivery of the shipment so that our insurance coverage can remain in effect.
NON-CANCELABLE ORDERS, DELIVERY, AND TAXES
Orders placed with Money Metals Exchange may not be canceled by customers. A failure to follow through on orders as agreed could result in monetary damages recoverable by Money Metals, including collection fees. Items purchased by customers will generally be shipped within 48 hours of clearing your payment (and upon full satisfaction of all amounts owed by the customer to Money Metals) and will only take a few days to arrive. If an order is expected to take longer to ship, customers are advised when the order is placed. Delivery carriers are instructed to request a signature upon delivery. Any customer waiver of security and/or signature procedures or failure to claim a package in a timely manner can be a basis for denial of coverage.
We reserve the right to refuse, void, or liquidate orders from customers who fail -- or have previously failed -- to honor their commitments, who violate our policies, who attempt to circumvent our promotional conditions, or where potentially fraudulent activity is detected. To further protect against fraud, be advised that your phone transactions may be recorded and you consent to such recording as a condition of doing business with Money Metals Exchange.
In the rare event of a lost or stolen shipment, customers must fully cooperate with any investigation conducted by Money Metals, law enforcement, postal authorities, and insurance adjusters. Money Metals has sole discretion in determining whether to cover a loss. We will not cover a loss where you have left instructions with any carriers or delivery services to leave packages unattended for you without the need for a signature. This includes, but is not limited to, a building manager, neighbor, a business mailroom, or a drop-off location such as Mail Boxes etc. and The UPS Store.
Should a package be returned after a failed delivery attempt, and a customer is unable or unwilling to make new delivery arrangements, we reserve the right after 30 days to liquidate the items on the order for the original purchase price or current market value, whichever is less. Funds will be held pending instructions on where to deliver them.
Money Metals is a small Idaho business, and, in some cases, we do not have an obligation (and/or ability) to calculate, collect, and remit such taxes on goods delivered into certain states. When you are in the order checkout process, we calculate, assess, and disclose sales taxes Money Metals is actually required to collect from you. Fortunately, more than three dozen states have full or partial exemptions from sales and use taxes on gold, silver, and other precious metals. Even where we have not collected sales taxes, a use tax on customers' precious metals may still be imposed by states which have not yet explicitly recognized the monetary metals as money or assets inherently held for resale. Therefore, if your state happens to impose a tax on any of the items you purchased and we have not withheld such taxes, be advised that it would be your obligation to pay directly to your state the applicable taxes you may nevertheless owe.
To learn whether your state has imposed a sales or use tax on precious metals, please visit this page. The laws of each state and locality differ, and sales and/or use tax applicability may vary as to your cart total and/or with respect to each individual precious metal, coin, bar, round, accessory, or other item you purchased. Unfortunately, this is a complicated area, so it's important to consult with your own tax professional if you are unclear on what tax obligations you may have
SPECIAL NOTICE REGARDING GOLD AND SILVER ROUNDS
If your order includes any gold or silver rounds, for the avoidance of all doubt, you are again advised that "rounds" are not legal tender "coins," they are not (and do not purport to be) numismatic items, and are not minted by any government. Rather, they are low-cost, privately minted products which are almost exclusively valued for their precious metals content. Furthermore, no items available for sale by Money Metals Exchange are imitation numismatic items, replicas, or copies of government-minted coins.
SELLING TO MONEY METALS EXCHANGE
If you have sold items to Money Metals Exchange, make sure to package your shipment securely. Use good condition boxes and fill all voids completely in the box interior. Tape plastic coin tubes securely closed, and seal the box with plenty of packing tape. Shipments over 5 pounds should be double boxed. View our short video demonstration of proper boxing methods here.
Unless explicitly agreed otherwise, the price shown on your purchase order is for product in good, marketable condition. If the condition of your items is such that Money Metals Exchange, in its sole discretion, believes it cannot re-market the item(s) in the condition received, your price may be adjusted lower, or, alternatively, the items can be returned at your expense, including payment for any applicable market losses Money Metals Exchange may have incurred. You must ship the metals within 2 business days (unless the shipment has already been made or Money Metals Exchange already has possession of your metals). You are responsible for insuring the shipment for its full value. We highly recommend shipping via the US Postal Service, because USPS is currently the only carrier that will provide insurance for precious metals. Money Metals Exchange strives to issue payment within 3 business days of receipt of the metals, unless otherwise agreed.
Clients sending items to Money Metals Exchange and Money Metals Depository are responsible for delivering genuine precious metal coins, rounds, and bars. (Be advised that deliberate attempts to pass counterfeit items may result in civil or criminal complaints.) Clients may request the return of counterfeit and replica items shipped to our facility at their expense, provided they do so within 72 hours. After this period Money Metals may destroy the items. If there are market losses because genuine precious metals were not delivered by customers as agreed, Money Metals may pursue collection.
TRANSPARENCY IN PRICING
Money Metals Exchange believes that informed customers make better, happier customers, and we therefore strive to make pricing of our products transparent. We publish live spot prices around the clock and work to make information about premiums and discounts vis a vis the spot price accessible and understandable. The way we do this is by publishing spot prices, premiums, weight, purity, and current buyback prices on product pages, wherever practicable*. The spot market price of the underlying metals at the time of your order is also printed on your invoice.
Money Metals Exchange prides itself in providing the most up-to-date market pricing derived from a live global feed from a well-established service. Occasionally, we do make mistakes and there may be a typographical or electronic pricing error. Under these rare circumstances, Money Metals retains the right to cancel, modify, or refund an order.
By using this Website, you are communicating with us electronically and consent to receive communications from us electronically. You agree that all electronic communications – including notices, disclosures, cancellations, and policies – shall satisfy any legal requirements that such communications be in writing.
COPYRIGHT AND TRADEMARKS
Intellectual property rights in any and all content that appears on the Website, including but not limited to copyright, trademark, patent, trade dress, trade secret, know how, and proprietary information, such content including but not limited to: information, articles, graphics, images, video, audio, logos, slogans, text, data, and photographs (“Content”), are the property of Money Metals. By using the Website, you agree not to use or exploit any Website Content, without written permission from Money Metals Exchange.
It is your responsibility to maintain the confidentiality of your account (including username and password) and to restrict access to any computer you use to access your account or complete a transaction. By using our site, you accept full responsibility for any activity which occurs on your account and release Money Metals from any liability therefor.
REVIEWS AND COMMENTS
User reviews and comments are the opinion of others and are not the opinion of Money Metals Exchange. Although Money Metals will endeavor to remove false or defamatory comments, Money Metals is not responsible for the opinions of other users.
LINKS TO THIRD PARTY WEBSITES AND CONTENT
This Website may include links to third-party websites or services. Money Metals Exchange does not review such links nor does their presence on the Website constitute any endorsement thereof. By using the Website, you acknowledge that we are not liable for any third party content, products, or services, nor for the privacy practices of such websites.
NOT A REGULATED TRADING EXCHANGE, NO USE OF LEVERAGE
Money Metals is a retail dealer of physical precious metals that buys from and sells to the public. All precious metals transactions are conducted on a principal-to-principal, fully paid basis, i.e. there is no use of leverage or margin. Upon receipt of cleared funds for the full amount owed (including full satisfaction of invoiced and/or scheduled shipping costs, prior balances owed by the customer, and other applicable fees), orders are promptly delivered to the customer directly or into a storage account under the customer's control. Money Metals' business activities are not governed by state and federal laws governing futures transactions, such as those laws administered by the Commodity Futures Trading Commission (CFTC). Money Metals' products are not considered "securities" subject to regulation by the Securities Exchange Commission (SEC) or states, and Money Metals staff do not act as investment advisors. And finally, Money Metals is not a trading exchange as defined by the CFTC, the SEC, or states.
MONEY METALS DEPOSITORY AND RELATED DISCLOSURES
Money Metals Exchange LLC, Money Metals Depository LLC, and Money Metals Capital Group LLC (“the Companies”) maintain robust internal procedures and controls, including anti-money laundering and fraud detection programs as required by the Bank Secrecy Act. Our precious metals storage activities are not formally regulated by any state or federal agencies, nor are customers’ precious metals covered by any state or federal insurance program if losses occur. Instead, we maintain robust, privately funded insurance that does not rely on taxpayer-funded bailouts or guarantees.
As a national dealer, Money Metals Exchange buys and sells gold, silver, platinum, palladium, rhodium, and copper in transactions with members of the public and dealers across the United States. Transactions are conducted on a fully paid, cash basis, and delivery of the metals occurs quickly upon settlement. We do not provide foreign exchange services, leveraged trading products, or futures nor do we engage in any leveraged or margin transactions with, or on behalf of, any customer.
Money Metals Capital Group provides revolving lines of credit to borrowers who tender their precious metals as collateral. And Money Metals Depository (“the Depository”), provides storage services for those customers wishing to hold their valuables in a highly secure way.
The Companies maintain an insurance policy underwritten by Certain Underwriters at Lloyd’s of London and StarNet Insurance Company covering All Risks of physical loss and/or physical damage to all stock of whatsoever nature involved in the conduct of the Companies’ businesses including but not limited to precious metals and semi-precious metals of every description and in whatsoever state, including mysterious disappearance and/or unexplained loss and shortage, employee dishonesty and theft, third-party dishonesty and/or theft, loss or damage from fire, flood, or other natural disaster. Loss from acts of war, terrorism, radioactive contamination, and chemical, biological, biochemical, and electromagnetic weapons are excluded.
The Depository operates a large UL Class 3 vault in Eagle, Idaho. (Class 3 construction is the highest possible security rating by Underwriter’s Laboratory.) The facility utilizes multiple perimeters of electronic and physical security (including, but not limited to, armed security), video surveillance, and redundant systems. Employee background checks, access controls, dual-control procedures, double-blind counts, reconciliations, routine internal audits, and annual independent audits are hallmarks of operating procedures.
All movements of high value items are documented and tracked. The Depository offers only physically segregated storage of customer property at its Idaho facility. The Depository also offers physically segregated or allocated storage arrangements at well-established and insured third-party Class 3 vaults, including depositories in Massachusetts, Delaware, and the Cayman Islands. The Depository does not offer any unallocated storage methods, including through its depository partners.
The Companies and its principals have never been party to any liens, bankruptcies, judgments, litigation, prosecution, or regulatory action involving financial or commodity statutes, rules, or regulations.
DIGITAL MILLENNIUM COPYRIGHT ACT
Money Metals Exchange complies with the United States Digital Millennium Copyright Act (“DMCA”). Upon receiving proper notification of copyright infringement by any material on the Website, Money Metals shall remove the identified copyrighted material. Money Metals' designated contact and agent for such notifications is Doug Shockley who can be reached through this form.
APPROPRIATE USER CONDUCT AND USE
You may not use the Website for any illegal, infringing, abusive, or unauthorized purpose and must at all times comply with all applicable domestic and international laws, statutes, ordinances, and regulations which apply to Internet use and conduct.
YOU AGREE THAT MONEY METALS EXCHANGE OR ITS AFFILIATES SHALL NOT BE LIABLE TO YOU AND/OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, SPECIAL, PUNITIVE, OR INCIDENTAL DAMAGES WHATSOEVER THAT ARISE OUT OF OR ARE RELATED TO THE WEBSITE OR THE GOODS AND SERVICES PROVIDED BY MONEY METALS.
GOVERNING LAW AND ATTORNEYS FEES
These Terms shall be governed by the laws of the State of Idaho. Any disputes arising under or related to these Terms or the Website shall be litigated or heard in the state or federal courts of Idaho, and you consent to the exclusive jurisdiction of such courts. If any action under these Terms is brought in another jurisdiction, and a party prevails in removing venue to the agreed sole venue for any disputes, that prevailing party shall be entitled to recover, in addition to any other relief granted, reasonable attorneys’ fees, costs, and expenses of litigation.
* There are a relatively small number of products where we do not, or cannot, break out the actual premium over spot. In general, this may occur when our pricing is not directly connected to the spot price and is fixed instead. Or it's a higher premium item that's not a core offering of Money Metals.